High Street Retailer Benefits from an Education in IT The Challenge
A short time ago a national UK high street retailer took the decision to implement SAP as the underlying enterprise technology behind some of their core business processes. This led to a company-wide business transformation programme involving head office, over 1,400 stores and affecting some 50,000 employees. Our Response
As well as requiring expertise in implementing the core technology, the client needed
to train 1,000 key end user staff in the new system. A multi-partner team approach
was initiated with Steria as the lead business process re-engineering partner. The client strategy required key UK staff from the business to participate in and
deliver the new system to end users. A third party worked with the client to develop
SAP course material. Since the client wished to deliver the training using their own
staff, Steria Learning Services (SLS) designed and delivered a Train the Trainer programme and were involved in developing some of the initial course materials until the third party came on board. As part of the transformation programme, two hundred members of staff from the
client IT department transferred to Steria. All staff received a level of re-skilling from
SLS with a quarter of staff receiving extensive re-training in SAP technical skills, others received a combination of classroom, and on the job coaching. The Outcome Whilst the SAP retail implementation programme has been described as Europe's
largest, the client continued to draw on our training services in: • ITIL® training provision, enabling client service managers and Helpdesk
staff to work together in a consistent way
• PRINCE2™ for Programme and Project Managers This combined training approach not only allowed for a common language but a
deeper understanding of project requirements between IT and the rest of the
business, which means it can retain its competitive advantage on the high street.
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