The challenge for any organisation is to ensure that the right training is delivered at the right time and place and in the right format to ensure its effectiveness. Steria Learning Services has adopted a flexible learning delivery service that covers all aspects associated with learning. We have adopted delivery methods in line with today’s business requirements. These methods include:
Classroom Based Training Steria Learning Services encourages an interactive style of learning which re-enforces the delegate’s overall learning experience. Learning in a classroom, whilst being more difficult to organise, allows far more inter-peer discussion than is generally possible with self-paced learning. Classroom sessions are delivered by trainers who operate in a flexible, open format where questions and discussion are actively encouraged. Delegates have ample opportunity to challenge the information being delivered.
Deskside Support/Floor Walking Well delivered highly relevant training achieves a high percentage of fact retention for attendees. However, training alone rarely empowers all users to achieve all their tasks without some degree of assistance. Steria Learning Services provides a ‘desk-side or floor walking’ service to ensure face-to-face assistance and reinforcement of the trained concepts learnt. This service encourages users to work on the new systems without the fear associated with unfamiliar applications.
Virtual Tutor Perhaps the most innovative service offered by Steria is the Virtual Tutor. The Virtual Tutor Service is an integrated set of service offerings that are formed round an existing Help Desk operation, which Steria provides. A user with a ‘How do I?’ type question telephones the Help Desk who transfer the call to one of the ‘Virtual’ tutors. Once the tutor understands the nature of the User’s query, they can decide on the course of action to take. They may talk the User through the answer to their specific question, or the virtual tutor can take control of the user’s computer and show them how to do address their question. The call logs and trend reports also support the production of user Frequently Asked Questions (FAQs) which can be published on the client’s intranet.
The Virtual Tutor Service is not a replacement for conventional training but is an integral part of a complete training solution.
